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    General Terms

    General Terms and Conditions

    Internet shop webbernaturals.at, webbernaturals.de, webbernaturals.ch

    1. Introductory Provisions and Definitions

    1.1. These General Terms and Conditions (hereinafter referred to as “GTC”) govern the legal relationship between the company

     

    Business name: iNET, spol. s r.o.
    Registered office: Romanova 15, Bratislava 851 02, Slovak Republic

    Registered in the Commercial Register of Bratislava III Municipal Court, Section Sro, File No. 22215/B
    ID No.: 35793392

    VAT Registration: 2020213921

    VAT ID: SK2020213921
    Bank account: SK5711000000002628833920

    The Seller is a VAT payer.

     

    (hereinafter also “Seller” or “Trader”) and any person who is the Buyer of the goods or services offered by the Seller on the Seller’s Website and who acts as a consumer within the meaning of other provisions of these General Terms and Conditions and the relevant laws defining consumers within the framework of the applicable legislation of the Slovak Republic, in particular the following laws: Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Outside the Seller’s Premises, as amended, Act No. 250/2007 Coll. No. 22/2004 Coll. 40/1964 Coll. Civil Code as amended, Act No. 250/2007 Coll. on Consumer Protection, as amended.

     

     

    • E-mail and telephone of the Seller:

     

    E-mail: info@webbernaturals.at

    Tel: +421 907 669 660

     

    • The Seller recommends that consumers exercise their right to withdraw from the contract without stating a reason at the following address:

     

    iNET, spol. s r.o., Romanova 15, 85102 Bratislava, Slovak Republic

     

    1.2. These General Terms and Conditions govern the legal relations between buyers, who are consumers, and the Seller.

    1.3. The term ‘internet shop’ is identical in meaning to the terms ‘electronic shop’ and ‘website’.

    1.4. The Buyer is any person (natural person or legal entity) who has placed an order, particularly by using the Seller’s website or other remote communication.

    1.5. A consumer is a buyer who is a natural person and who, when concluding a purchase contract through the Seller’s website, does not act within the scope of their business activity.

    1.6. Contractual relationships (as well as any other legal relationships that may arise from the contractual relationship) with buyers who do not act in the capacity of consumers are subject to the provisions of Act No. 513/1991 Coll., Commercial Code, as amended.

    1.7. A distance contract is a contract between the Seller and the consumer agreed upon and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the Seller and the consumer, particularly through the use of a website or other means of distance communication.

    1.8. The term purchase contract shall include a contract for the sale of products and a contract for the supply of services within the meaning set out in these Terms and Conditions.

    1.9. Products (hereinafter “Items” or “Products”) are goods or services that are intended for sale and are also published on the Seller’s website.

    1.10. The Seller also operates the electronic system through which it operates the website.

     

    1. Ordering products - conclusion of a purchase contract

     

    2.1. The proposal for the conclusion of a purchase contract by the Buyer is the sending of an order for products by the Buyer, mainly by using the Seller’s website or other remote means of communication.

     

    2.2. The purchase contract between the Buyer and the Seller is deemed concluded when the Buyer receives confirmation that the Seller accepted the order, which the Buyer has created in accordance with Clause 2.1. GTC, (electronically to the Buyer’s e-mail address chosen by the Buyer in the process of creating the order).

    2.3. The purchase contract is concluded for a definite term and expires upon fulfilling all the obligations of the Seller and the Buyer.

    2.3.1. The purchase contract may also be terminated in other cases defined by Slovak law, in particular, based on an agreement of the parties, upon withdrawal from the contract by the consumer and in similar cases.

    2.4. The Seller informs the Buyer that after the buyer orders products, the Buyer is obliged to pay for the products, using the manner of payment chosen by the Buyer.

    III. Purchase price and payment terms

     

    3.1. The price of the goods and services ordered through the Seller’s website (hereinafter “Purchase Price”) is stated separately for each product and is valid when the Buyer places their order.

    3.2. The currency of the orders is the euro.

    3.3. The purchase price of the goods or services listed on the Seller’s website shall be the total price of the goods or services, including all taxes, and shall be clearly stated on the Seller’s website.

    3.3.1. The purchase price of the goods or services does not include transport costs or other costs related to the delivery of the products.

    1. Methods of payment

    4.1 You may use the following methods to pay for the goods and services on the Seller’s website:

    4.1.1. payment on delivery, or

    4.1.2. payment by card through the payment gateway PAYPAL and SHOPTETPAY.

    1. Delivery of products

    5.1. If the Buyer has chosen cash on delivery as the form of payment for the order, the Seller is obliged to fulfil the order and deliver the Products to the Buyer within a period of no later than 30 days from the date of conclusion of the purchase contract within the meaning of Clause 2.2 et seq. of these GTC.

    5.1.1. If the Buyer has chosen a different payment method than cash on delivery as the form of payment for the order, the Seller is obliged to fulfil the order and deliver the Products to the Buyer within a period of no later than 30 days from the date of conclusion of the purchase contract in accordance with Clause 2.2 et seq. GTC and the payment of the total order price to the Seller. If both the conditions set out in Clause 5.1.1. GTC have been fulfilled (i.e. if the purchase contract has been concluded and the total order price has been paid to the Seller), the Seller is obliged to deliver the Products to the Buyer within a period of no later than 30 days from the date of fulfilment of both of these conditions.

    The usual time when the Seller dispatches the Products is 1 to 2 days from the date of conclusion of the purchase contract or 1 to 2 days from the date of payment of the total price of the order to the Seller.

    5.2. The place of delivery of the ordered product is the address specified by the Buyer in the order.

    5.3. The Seller shall deliver the Product by its own means to the Buyer (or to the person authorised by the Buyer to accept the delivery of the Product), or through third parties (shipping and delivery companies).

    5.4. Delivery of the Product occurs when the Product is accepted by the Buyer (or by the person authorised by the Buyer to take delivery of the Product).

    5.5. The Seller may send the goods that are immediately available to the Buyer and deliver the remaining portion of the order additionally within a period that is in accordance with the delivery period as per these GTC; however, solely on condition that the Buyer does not incur any additional costs as a result of this and only if the Buyer has agreed to it.

    5.6. The Seller is obliged to deliver the Products to the Buyer in the ordered quantity and quality together with the tax documents related to the order and any other documents, if any, typical for the Products or services.

    1. Product Acceptance

     

    6.1. The risk of damage to the Product and the liability for damage to the Product is transferred to the Buyer only after the Buyer has accepted the Product, regardless of whether the Buyer receives the product in person or through an authorised/designated third party. The Seller recommends that the Buyer check the order when accepting it.

    6.2. The title to the Products passes to the Buyer upon acceptance of the Products by the Buyer at the place of delivery designated by the Buyer.

    6.3. The Seller shall be entitled to the due and timely payment of the order price by the Buyer for the delivered goods.

    VII. Freight – Shipping Methods and Fees

     

    7.1 Shipping methods and shipping fees for the ordered Products:

    7.1.1 Shipping method:

    7.1.1.1. Austrian Post

    7.1.2. Shipping fees:

    7.1.2.1. Shipping via Austrian Post – 5,- Euro

    VIII. Withdrawal from the purchase contract by the Buyer without stating a reason

    8.1. If the Seller has timely and properly provided the consumer with information about the right to withdraw from the contract pursuant to § 3 (1) (h) of Act No. 102/2014 Coll., the consumer is entitled to withdraw, even without giving a reason, from the distance contract or from the contract concluded outside the Seller’s operating premises within 14 days from the date of:

     

    1. a) acceptance of the goods pursuant to Clause 8.1.1. of the GTC in the case of contracts for the sale of goods,

     

    (b) the conclusion of a service contract; or

     

    (c) the conclusion of a contract for providing electronic content that is not delivered on a tangible medium.

     

    8.1.1. The goods shall be deemed to have been accepted by the consumer the moment the consumer or a third party designated by the consumer, except for the carrier, receives all parts of the ordered goods, or

     

    1. a) where the goods ordered by the consumer in one order are delivered separately, upon acceptance of the goods that were delivered last,

     

    (b) where the goods to be delivered consist of several parts or pieces, upon acceptance of the last part or piece,

     

    (c) where goods are supplied repeatedly over a specific period of time, at the time of acceptance of the first delivery thereof.

     

    8.1.2. If the Seller has provided the consumer with the information pursuant to § 3 (1) (h) of Act No. 102/2014 Coll. as amended subsequently, but no later than 12 months after the commencement of the withdrawal period under Clause 8.1. et seq. of the GTC, the withdrawal period shall expire 14 days after the date on which the Seller has subsequently fulfilled the information obligation.

     

    8.1.3. If the Seller has not provided the consumer with the information pursuant to § 3 (1) (h) of Act. 102/2014 Coll. as amended, not even within the additional period pursuant to Clause 8.1.2. of the GTC, the withdrawal period shall expire 12 months and 14 days after the date of commencement of the withdrawal period pursuant to Clause 8.1. et seq. of the GTC.

     

    8.1.4. The consumer may also withdraw from a contract for delivery of goods before the withdrawal period has started.

     

    8.2. The consumer is obliged to send the goods back or hand them over to the Seller or the person authorised by the Seller to take over the goods, within 14 days from the date of withdrawal from the contract. This does not apply if the Seller proposes to collect the goods in person or through a person authorised by the Seller. According to the first sentence, the time limit shall be deemed to have been observed if the goods have been handed over for transport no later than on the last day of the time limit (§10 (1) of Act No. 102/2014 Coll.).

     

    8.3. If the consumer wishes to exercise their right to withdraw, the consumer shall notify the Seller of the withdrawal from the purchase contract no later than on the last day of the specified period. The withdrawal period shall be deemed to have been observed if the notice of withdrawal is sent to the Seller no later than on the last day of the period to the Seller’s address. This right may also be exercised by the consumer at any of the Seller’s establishments.

     

    8.4. The consumer may exercise the right of withdrawal from the contract with the Seller in writing or in the form of a record on a durable medium; if the contract was concluded orally, any clearly formulated statement of the consumer expressing their will to withdraw from the contract (hereinafter referred to as the “withdrawal notice”) shall be sufficient to exercise the consumer’s right of withdrawal from the contract.

     

    8.4.1. If the consumer withdraws from the contract, any ancillary contract related to the contract from which the consumer withdrew shall be also cancelled from the outset. No costs or other payments shall be claimed from the consumer in connection with the cancellation of the ancillary contract, except for the payment of the costs and payments referred to in § 9 (3) and § 10 (3) of Act No. 102/2014 Coll., as amended, and the price for the service, if the subject of the contract is the provision of a service and if the service has been provided in full.

     

    8.5. By withdrawing from the contract, the parties are obliged to return the performances provided to each other. The consumer shall only be liable for a decrease in the value of the goods resulting from the handling of the goods beyond the handling necessary to establish the characteristics and functionality of the goods. The consumer shall not be liable for a decrease in the value of the goods if the Seller has failed to comply with the information obligation concerning the consumer’s right to withdraw pursuant to § 3 (1) (h) of Act No. 102/2014 Coll.

     

    8.6. The consumer may use the withdrawal form to withdraw from the contract without giving a reason. Said form is freely accessible on the Seller’s website.

    8.7. If the consumer withdraws from the contract in accordance with Act No.102/2014 Coll., they shall bear the costs of returning the goods to the Seller pursuant to § 10 (3) of Act No.102/2014 Coll., and if they withdraw from the contract concluded at a distance, also the costs of returning the goods which, due to their nature, cannot be returned by post. This does not apply if the Seller has agreed to bear the costs or if it has not fulfilled the obligation pursuant to § 3(1) (i) of Act No.102/2014 Coll.

    8.8. The Seller is obliged to return to the consumer without undue delay, at the latest within 14 days from the date of delivery of the notice of withdrawal, all payments received from the consumer under or in connection with the contract, including transport, delivery and postage costs and other costs and charges; this is without prejudice to the provisions of § 8 (5) Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Outside the Seller’s Premises and on Amendments to Certain Acts.

    8.9. Pursuant to § 9 (3) of Act No. 102/2014 Coll., as amended, the Seller is not obliged to pay additional costs to the consumer if the consumer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Seller. Additional costs mean the difference between the cost of delivery chosen by the consumer and the cost of the most affordable standard method of delivery offered by the Seller.

    8.10. In case of withdrawal from the contract, the Seller recommends sending the products by registered mail. The Seller recommends not to send the goods by cash on delivery, as the Seller shall not accept such shipment.

     

    8.11. Upon withdrawal from the contract, the consumer shall bear only the costs of returning the goods to the Seller or to the person authorised by the Seller to receive the goods. This provision does not apply if the Seller has agreed to bear the costs or if it has not fulfilled his obligation under § 3(1) (i) of the Act on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Off the Seller’s Premises and on Amendments to Certain Acts.

    8.12. In addition to the obligations referred to in Clauses 1, 3 to 5, and § 9 (3) of Act No. 102/2014 Coll., the exercise of the consumer’s right to withdraw from the contract shall not result in any additional costs or other obligations for the consumer.

     

    8.13. The right of withdrawal does not apply to goods and services that are defined in § 7 (6) (a) to (l) of Act No. 102/2014 Coll.

    Specifically:

    (a) the provision of a service, where the provision of the service has been commenced with the express consent of the consumer and the consumer has declared that they have been duly informed that by giving that consent, they lose the right to withdraw from the contract once the service has been fully provided, and where the service has been fully provided,

    1. b) the sale of goods or provision of services, the price of which depends on price movements in the financial market and which are beyond the Seller’s control and which may occur during the withdrawal period,

    (c) the sale of goods made based on the specific requirements of the consumer, made-to-measure goods, or goods explicitly intended for a particular consumer,

    (d) the sale of goods which are subject to rapid quality deterioration or perishability,

    (e) the sale of goods that are enclosed in protective packaging, which are not suitable for return due to health or hygiene reasons and where the protective packaging has been damaged post delivery,

    (f) the sale of goods which, due to their nature, may be inextricably mixed with other goods after delivery,

    1. g) sale of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, while the delivery thereof cannot be made sooner than after 30 days, and their price depends on the movement of prices on the market, which are beyond the control of the Seller,

    (h) the performance of urgent repairs or maintenance expressly requested by the consumer from the Seller; this does not apply to contracts for services and contracts for the sale of goods other than spare parts necessary for the performance of repairs or maintenance if they were concluded during the Seller’s visit to the consumer and the consumer did not order these services or goods in advance,

    (i) the sale of sound recordings, visual recordings, phonograms, or computer software sold in protective packaging if the consumer has unwrapped the packaging,

    1. j) sale of periodicals, except for sales based on subscriptions and sales of books not supplied in protective packaging,
    2. k) the provision of accommodation services for purposes other than housing, transport of goods, rental of cars, provision of catering services or provision of services related to recreational activities, based on which the Seller undertakes to provide these services at the agreed time or within the agreed period,

    (l) the provision of electronic content otherwise than on a tangible medium, where the provision of the electronic content has been initiated based on the express consent of the consumer and the consumer has declared that they have been duly informed that by giving such consent, the consumer forfeits their right of withdrawal.

    8.14. In the event of withdrawal from the contract, the Seller is obliged to return the funds to the consumer in the same form in which it received them from the consumer. Changing the form of return of funds to the consumer is possible only with the consent of the consumer.

    8.15. Upon withdrawal from the contract for the sale of goods, the Seller is not obliged to return the payments to the consumer pursuant to § 9 (1) of Act No. 102/2014. Coll. before the goods are delivered to them or until the consumer proves that the goods have been sent back to the Seller unless the Seller proposes to collect the goods in person or through an authorised person.

    8.16. If the consumer withdraws from the contract for services and has given explicit consent pursuant to § 4 (6) of Act No. 102/2014 Coll. before the commencement of the provision of services, the consumer shall be obliged to pay to the Seller only the price for the performance actually provided until the date of delivery of the notice of withdrawal from the contract. The price for the performance actually provided shall be calculated proportionally on the basis of the total price agreed in the contract. If the total price agreed in the contract is overestimated, the price for the performance actually provided shall be calculated on the basis of the market price of the performance provided.

     

    8.17. The consumer is not obliged to pay for

     

    8.17.1. any services provided during the withdrawal period, regardless of the extent of the performance provided, if:

     

    8.17.1.1. the Seller has not provided the consumer with information pursuant to § 3 (1) (h) or (j) of Act No. 102/2014 Coll., as amended,

     

    8.17.1.2. the consumer has not given the Seller explicit consent to commence the provision of the service pursuant to § 4 (6) of Act No. 102/2014 Coll., as amended,

     

    8.17.2. fully or partially provided electronic content that is not delivered on a tangible medium if:

     

    8.17.2.1. the consumer has not given the Seller explicit consent to start providing electronic content pursuant to § 4 (8) of Act No. 102/2014 Coll. as amended,

     

    8.17.2.2.2. the consumer has failed to declare that they have been duly advised on the fact that by giving consent under the first clause, they lose the right to withdraw from the contract; or

     

    8.17.2.3. the Seller has failed to provide the consumer with a confirmation in accordance with § 6 (1) or (2) (b) of 102/2014 Coll., as amended,

     

    8.18. If, on the basis of a contract concluded outside the Seller’s premises, the goods have been delivered to the consumer’s residence at the time of conclusion of the contract and due to their nature, it is not possible to send the goods back to the Seller by mail, the Seller shall be obliged to arrange for the collection of the goods at its own expense within the time limit pursuant to § 9 (1) of Act No.102/2014 Coll., as amended.

    8.19. The Seller instructs the Buyer that if the provision of the service is to commence under the service contract before the expiry of the withdrawal period or if the Buyer requests the provision of the service before the expiry of the withdrawal period:

     

    8.19.1. by agreeing to the commencement of the service prior to the expiry of the withdrawal period, the Buyer loses the right to withdraw from the contract once the service has been fully provided.

     

    8.19.2. the Seller must have obtained the Buyer’s express consent to commence the provision of the service before the expiry of the withdrawal period and a statement that the consumer has been duly instructed in accordance with Clause 8.19.1 of these GTC.

     

     

    1. Alternative Dispute Resolution

     

    9.1. If the consumer is not satisfied with how the Seller has resolved their complaint or believes that the Seller has violated their rights, the Buyer has the right to contact the Seller with a request for redress. If the Seller dismisses such consumer’s request or fails to respond to it within 30 days from the date the consumer sent it, the consumer shall have the right to file a motion for the initiation of an alternative dispute resolution pursuant to the provisions of § 12 of Act No. 391/2015 Coll. on alternative dispute resolution of consumer disputes and on amendment and supplementation of certain acts, as amended. The entity competent for alternative resolution of consumer disputes for the Seller is the Slovak Trade Inspection (https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi) or another authorised legal entity registered in the register of entities of alternative dispute resolution entities of the Economy Ministry of the Slovak Republic (available at http://www.mhsr.sk/, or directly at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1).

    The Buyer has the right to choose which of the above alternative dispute resolution entities they file the application with. The Buyer may use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/ or directly at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage to submit an application for alternative dispute resolution of their consumer dispute. Alternative dispute resolution can only be used by a buyer acting in the capacity of a consumer when concluding and performing the contract. Alternative dispute resolution applies only to consumer and Seller disputes arising from or relating to consumer contracts. Alternative dispute resolution applies only to distance contracts. The alternative dispute resolution entity may dismiss the application if the quantifiable value of the dispute does not exceed EUR 20,-. The alternative dispute resolution entity may require the consumer to pay a fee for the initiation of the alternative dispute resolution procedure of no more than EUR 5,- including VAT.

    All other information regarding alternative dispute resolution between the Seller and the buyer/consumer arising from or related to a purchase contract that is considered a consumer contract is available on the website of the Economy Ministry of the Slovak Republic atwww.mhsr.sk and in Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes and on Amendments and Additions to Certain Acts, as amended.

     

     

    1. Supervisory Authority

     

    10.1. The competent authority supervising in the field of consumer protection is:

    Inspectorate of the Slovak Trade Inspection

    With office in Bratislava for the Bratislava Region

    Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava

    Supervision Department

    Tel. 02/58 27 21 72, 02/58 27 21 04

    Fax 02/58 27 21 70

    E-mail: ba@soi.sk

    Link to submit: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi

     

    10.2. The Buyer may also submit complaints or suggestions directly to the Seller using the address specified in Clause 1.1.2. of the GTC. The Seller also recommends that the buyers send complaints and suggestions (in order to speed up the complaint processing) to the Seller using the Seller’s e-mail address: info@webbernaturals.at

    Any complaint or suggestion will be considered and handled by the Seller within 10 working days of receipt. The Seller shall inform the Buyer of the outcome using the same method that the Buyer has used to file the complaint or motion to the Seller.

    1. Additional Provisions

    11.1. Pursuant to § 10 (2) of Act No. 102/2014 Coll., as amended, the consumer is entitled to decline to return to the Seller the goods, which they acquired on the basis of a contract concluded during or in connection with a sales promotion until such time when the Seller has issued a refund to the consumer for the price paid or the advance paid by the consumer for the goods or service.

    A sales event is an event organised based on an invitation, any other invitation or information addressed to the consumer, the aim of which is mainly the sale of goods or the provision of services and during which, or within 15 working days after which, a contract is concluded with the consumer.

     

    11.2. The Seller shall not conclude a contract for sale or shall not sell, broker, or deliver any alcoholic beverages /products/, tobacco products and other products to persons (buyers) under 18 years of age at the time of conclusion of the contract for sale, and the sale of which is prohibited to persons under 18 years of age, in accordance and in compliance with the valid and effective laws of the Slovak Republic. Accordingly, the Seller shall verify that the Buyer is older than 18 years by checking the Buyer’s age through the Buyer’s identity document (ID card or passport) when handing over the order to the Buyer. The Seller shall cause such verification by the authorised person to deliver the order to the Buyer. If the Buyer is younger than 18, or if the Buyer fails or refuses to prove proof of their age, the Seller shall not deliver the order to the Buyer, and the purchase contract shall be terminated as a result.

     

    XII. Information on Codes of Conduct

     

    12.1. Pursuant to §3 (1) (n) Act No. 102/2014 Coll., the Seller hereby informs consumers that there are no special relevant codes of conduct which the Seller has committed to abide by; ‘code of conduct’ means an agreement or a set of rules that lay down the Seller’s conduct, which the Seller has agreed to comply with respect to one or more specific business practices or business sectors unless these are provided for by law or by other legislation or measures of a public authority, which the Seller has committed to comply with, and on how the consumer may inspect or obtain such documents.

     

    XIII. Final Provisions

     

    13.1. The Seller reserves the right to change the General Terms and Conditions. The obligation of written notification of any change to the General Terms and Conditions shall be deemed to be fulfilled by publishing the change on the Seller’s website. In the event of any change to the General Terms and Conditions, the relationship between the Buyer and the Seller shall be governed by the General Terms and Conditions that are valid and effective at the time of conclusion of the purchase contract until its termination.

     

    13.2. These General Terms and Conditions form an integral part of this website's Complaints Policy and Privacy Policy and Privacy Notice. The documents - Complaints Policy and Privacy Policy and Privacy Notice of this website can be found on the Seller’s website domain.

    13.3. These General Terms and Conditions come into force and effect upon their publication on the Seller’s website on 18.10.2023.

    This e-shop is certified http://www.pravoeshopov.sk